Application Support Manager Cover Letter Template

Dear Hiring Manager, Opening hook I’ve spent the last several years keeping ICT systems reliable for teams that rely on every minute of uptime. At [Previous Company], I helped drive server and network availability across a 24x7 environment, with incident response that reduced time to restore by 40 minutes on average during outages. I’m comfortable translating complex issues into practical fixes and keeping stakeholders informed without jargon. Skills alignment I focus on monitoring, performance tuning and disaster recovery planning, with a track record of policy development and standard operating procedures that actually get followed. I’ve led infrastructure design and implementation projects, ensuring changes align with business needs and risk tolerances. I’m keen to bring hands-on management to [Company Name] to optimise systems and support teams across IT and business units. Evidence story There was a period when application load spiked during month-end processing and the monitoring tools flagged sustained latency on the ERP layer. I coordinated a cross-functional response, reallocated resources, and implemented a targeted patch window. We restored latency to sub 150 ms and significantly improved user experience during the critical window, while keeping the broader environment stable and auditable. Professional close I’m available to discuss how I can contribute to the ongoing reliability and performance of your ICT stack. If you’d like to chat, I can make time for a short conversation this week. Kind regards, [Your Name]