Authorised Transport Officer Cover Letter Template

Dear Hiring Manager, I’ve spent five years patrolling busy networks and keeping fare compliance tight across peak periods. In that time I’ve built a straightforward approach to good enforcement and clear assistance, handling around 100 ticket inspections per shift and recording every incident accurately. My aim is to keep services running smoothly and passengers on the right fare, without slowing the journey for those who are doing the right thing. I’m drawn to this role at [Company Name] because it blends enforcement with customer service and safety. I work hands on with fare policies, explain options to travellers, and coordinate with rail and bus teams when service changes hit. I’m comfortable using standard documentation systems, logging fines where needed, and maintaining calm control during disruptions. One recent incident stands out. A passenger with expired concession attempted to bypass the machine, and I stepped in to deescalate the situation, explained the process, and processed the relevant paperwork. The outcome was a quick resolution with no escalation, and I assisted other riders by pointing them to the correct routes and schedules. The incident reinforced the importance of clear communication and accurate record keeping. I’m available to discuss how my experience aligns with this role at [Company Name]. I can be reached to arrange a time that suits, and I’m happy to provide references from [Previous Company] if helpful. Kind regards, [Your Name]