Customer Support Representative Cover Letter Template

Dear Hiring Manager, I’ve spent the last few years helping customers as they navigate product questions and issues, and I’ve learned how to keep things moving even when tickets stack up. In my last role I handled a steady stream of requests across chat and email, and I helped reduce average response times by 25% after tuning our triage process. I’m comfortable with the tools you use and I’m keen to bring a calm, practical approach to [Company Name]. In terms of skills, I’ve got solid experience with ticket management systems, live chat, and product knowledge that lets me guide customers to the right solution quickly. I’m good at documenting issues clearly for the product team and following up to ensure outcomes. I’m also interested in gathering feedback and identifying patterns that point to product improvements, so the team learns from real customer needs. One example I’m proud of involved a sequence of escalations around a recurring checkout fault. I tracked the issue, coordinated with the product and engineering teams, and kept customers updated with transparent timelines. Significantly, the defect was fixed within two sprints, and we pin-pointed a workaround that reduced repeat tickets by a third during the rollout. I’m available to chat about how I can contribute to [Company Name]. If there’s a good time for a brief discussion, I’m happy to arrange it and answer any questions you have about my experience. Kind regards, [Your Name]