ICT Service Delivery Manager Cover Letter Template

Dear Hiring Manager, I’ve spent the past eight years keeping ICT services on track for mid to large organisations, and I’ve learned that solid delivery is about clear ownership and practical monitoring. In my last role at [Previous Company], we cut incident response times by 28% after simplifying the escalation path and introducing a cadence of weekly service reviews. I’m keen to bring that focus to [Company Name] as your ICT Service Delivery Manager. I’m comfortable across incident and problem management, performance monitoring, and vendor relationships. I work to align service delivery with SLAs, maintain a steady communication stream during incidents, and surface risks before they become outages. I’m also used to negotiating contracts, reviewing supplier performance, and keeping stakeholders informed with concise, accurate updates. At [Previous Company], we faced a complex mix of on-prem and cloud services with scattered support channels. I organised a single point of contact for incident management, defined a practical runbook, and implemented a dashboard that tracked key metrics like incident volume, MTTR, and customer satisfaction. The result was noticeably more predictable service delivery and a calmer support team during busy periods. I’d welcome the chance to discuss how my experience aligns with [Company Name] and how we can sustain reliable service delivery together. I’m available for a chat at your convenience. Kind regards, [Your Name]