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Call or Contact Centre Manager Resume Template (Australia)

Professional call or contact centre manager resume template designed for Australian roles. Includes ATS-optimised formatting, key skills, and expert guidance to help you land your next position.

SARAH JOHNSON

Call or Contact Centre Manager

sarah.johnson@email.com | 0412 345 678

Melbourne VIC 3000

PROFESSIONAL SUMMARY

Skilled call or contact centre manager with experience in team management and performance evaluation. Proven track record of contributing to team success and achieving objectives in professional environments.

PROFESSIONAL EXPERIENCE

Call or Contact Centre Manager

Professional Services Pty Ltd

Mar 2021 - Present
  • • Applied team management to support business objectives
  • • Collaborated with team members to complete projects on time and within scope
  • • Maintained high standards of work quality and attention to detail
  • • Contributed to process improvements and workplace efficiency initiatives

KEY SKILLS

• team management
• performance evaluation
• data analysis
• budgeting
• workforce planning
• customer service quality monitoring
• policy development
• communication skills

EDUCATION & QUALIFICATIONS

Bachelor Degree2019
University Name
Professional Development Certificate2021
Professional Body

Free Call or Contact Centre Manager Resume Template and Example

This template is specifically designed for Australian call or contact centre manager roles and optimised to pass Applicant Tracking Systems used by employers across Australia.

What's Included:

ATS-optimised call or contact centre manager resume formatting
Australian industry standards compliant
Professional layout with call or contact centre manager focus
DOCX format for easy editing

Customise for Your Target Job

Edit this template and instantly create a polished call or contact centre manager resume tailored to your target role and experience. 100% free to customise and download.

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SARAH JOHNSON
sarah.johnson@email.com | 0412 345 678
Melbourne VIC 3000
Summary
Professional call or contact centre manager with strong background in team management, performance evaluation, data analysis with proven ability to deliver results.
Work Experience
Call or Contact Centre Manager
Professional Services Pty Ltd
Jun 2023 - Present
• Successfully managed organises and controls the operations of a call or contact centre. with measurable results
• Led manages teams of call or contact centre operators resulting in improved efficiency
Education
Bachelor of Marketing - University of Sydney
Google Analytics Certified • HubSpot Inbound Marketing

Quick Setup - Just 2 Steps

Fill in the boxes below to create your resume

1
Type Your Work Experience
2
Paste Job Description

Essential Information for Call or Contact Centre Manager Resumes

Key skills, responsibilities, and ATS tips specifically for call or contact centre manager roles

Key Skills

  • team management
  • performance evaluation
  • data analysis
  • budgeting
  • workforce planning
  • customer service quality monitoring
  • policy development
  • communication skills

Core Responsibilities

  • Organises and controls the operations of a call or contact centre.
  • Manages teams of Call or Contact Centre Operators
  • Oversees performance and development of call or contact centre team members
  • Monitors and evaluates call or contact centre performance metrics, including sales rates, costs and customer service quality
  • Implements improvements based on data analysis
  • Reports on business activities, workforce planning and budgeting within the call or contact centre
  • Liaises with sales, service and supplier agents, and maintains related databases
  • Develops and reviews call or contact centre polices, programs and procedures

ATS Tips

  • Include key terms: team management, performance evaluation, data analysis
  • Use industry-standard formatting for Call or Contact Centre Manager roles
  • Quantify achievements in organises and controls the operations of a call or contact centre.
  • Match job posting language for positions

How to Write a Call or Contact Centre Manager Resume

Follow these expert tips to create a compelling call or contact centre manager resume that gets noticed

Professional Summary

Write 2-3 sentences highlighting your call or contact centre manager expertise and key accomplishments.

"Experienced call or contact centre manager with expertise in team management and performance evaluation, specialising in operations management."

Key elements to include:

  • • Years of experience in
  • • Expertise in team management and performance evaluation
  • • Key achievements in organises and controls the operations of a call or contact centre.

Experience Section

Focus on quantifiable achievements in your call or contact centre manager roles.

Basic:

"Manages teams of Call or Contact Centre Operators"

Enhanced:

"Manages teams of Call or Contact Centre Operators resulting in 25% efficiency improvement and $50K cost savings"

Tips:

  • • Use action verbs for organises and controls the operations of a call or contact centre.
  • • Include metrics and percentages
  • • Show progression in roles

Skills Section

Organise your call or contact centre manager skills by category and relevance.

"Technical Skills: team management, performance evaluation, data analysis, budgeting"

Key elements to include:

  • • Prioritise team management and performance evaluation
  • • Include industry-specific certifications
  • • Match skills to job requirements