Key Skills
- customer service
- communication
- problem-solving
- database management
- product knowledge
- escalation procedures
- attention to detail
- time management
Call or Contact Centre Operator Resume Template (Australia)
Professional call or contact centre operator resume template designed for Australian roles. Includes ATS-optimised formatting, key skills, and expert guidance to help you land your next position.
SARAH JOHNSON
Graduate Call or Contact Centre Operator
sarah.johnson@email.com | 0412 345 678
Melbourne VIC 3000
PROFESSIONAL SUMMARY
Skilled call or contact centre operator with experience in customer service and communication. Proven track record of contributing to team success and achieving objectives in professional environments.
PROFESSIONAL EXPERIENCE
Graduate Call or Contact Centre Operator
Professional Services Pty Ltd
Jun 2023 - Present
- • Applied customer service to support business objectives
- • Collaborated with team members to complete projects on time and within scope
- • Maintained high standards of work quality and attention to detail
- • Contributed to process improvements and workplace efficiency initiatives
KEY SKILLS
• customer service
• communication
• problem-solving
• database management
• product knowledge
• escalation procedures
• attention to detail
• time management
EDUCATION & QUALIFICATIONS
Bachelor Degree2019
University Name
Professional Development Certificate2021
Professional Body
Free Call or Contact Centre Operator Resume Template and Example
This template is specifically designed for Australian call or contact centre operator roles and optimised to pass Applicant Tracking Systems used by employers across Australia.
What's Included:
ATS-optimised call or contact centre operator resume formatting
Australian industry standards compliant
Professional layout with call or contact centre operator focus
DOCX format for easy editing
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SARAH JOHNSON
sarah.johnson@email.com | 0412 345 678
Melbourne VIC 3000
Summary
Professional call or contact centre operator with strong background in customer service, communication, problem-solving with proven ability to deliver results.
Work Experience
Call or Contact Centre Operator
Professional Services Pty Ltd
Jun 2023 - Present
• Successfully managed answers customer telephone, internet and email enquiries about goods and services, and promotes the goods and services. with measurable results
• Led answers incoming calls, emails and messages, and assists customers with their specific enquiries resulting in improved efficiency
Education
Bachelor of Marketing - University of Sydney
Google Analytics Certified • HubSpot Inbound Marketing
Quick Setup - Just 2 Steps
Fill in the boxes below to create your resume
1
Type Your Work Experience
2
Paste Job Description
Essential Information for Call or Contact Centre Operator Resumes
Key skills, responsibilities, and ATS tips specifically for call or contact centre operator roles
Core Responsibilities
- Answers customer telephone, internet and email enquiries about goods and services, and promotes the goods and services.
- Answers incoming calls, emails and messages, and assists customers with their specific enquiries
- Provides step-by-step guidance or instructions using established manuals and guides to help customers navigate through issues
- Identifies and escalates complex or unresolved issues to appropriate departments or supervisors
- Records and updates customer information, enquiries and interactions in the company's database
- Provides additional information about the goods and services on offer to create further interest
- Arranges the dispatch of goods, information kits and brochures to customers and interested parties
ATS Tips
- Include key terms: customer service, communication, problem-solving
- Use industry-standard formatting for Call or Contact Centre Operator roles
- Quantify achievements in answers customer telephone, internet and email enquiries about goods and services, and promotes the goods and services.
- Match job posting language for positions
How to Write a Call or Contact Centre Operator Resume
Follow these expert tips to create a compelling call or contact centre operator resume that gets noticed
Professional Summary
Write 2-3 sentences highlighting your call or contact centre operator expertise and key accomplishments.
"Experienced call or contact centre operator with expertise in customer service and communication, specialising in customer support."
Key elements to include:
- • Years of experience in
- • Expertise in customer service and communication
- • Key achievements in answers customer telephone, internet and email enquiries about goods and services, and promotes the goods and services.
Experience Section
Focus on quantifiable achievements in your call or contact centre operator roles.
Basic:
"Answers incoming calls, emails and messages, and assists customers with their specific enquiries"
Enhanced:
"Answers incoming calls, emails and messages, and assists customers with their specific enquiries resulting in 25% efficiency improvement and $50K cost savings"
Tips:
- • Use action verbs for answers customer telephone, internet and email enquiries about goods and services, and promotes the goods and services.
- • Include metrics and percentages
- • Show progression in roles
Skills Section
Organise your call or contact centre operator skills by category and relevance.
"Technical Skills: customer service, communication, problem-solving, database management"
Key elements to include:
- • Prioritise customer service and communication
- • Include industry-specific certifications
- • Match skills to job requirements