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Call Centre Manager Resume Template (Australia)

Professional call centre manager resume template designed for Australian roles. Includes ATS-optimised formatting, key skills, and expert guidance to help you land your next position.

SARAH JOHNSON

Call Centre Manager

sarah.johnson@email.com | 0412 345 678

Melbourne VIC 3000

PROFESSIONAL SUMMARY

Skilled call centre manager with experience in call centre operations management and customer service excellence. Proven track record of contributing to team success and achieving objectives in professional environments.

PROFESSIONAL EXPERIENCE

Call Centre Manager

Professional Services Pty Ltd

Mar 2021 - Present
  • • Applied call centre operations management to support business objectives
  • • Collaborated with team members to complete projects on time and within scope
  • • Maintained high standards of work quality and attention to detail
  • • Contributed to process improvements and workplace efficiency initiatives

KEY SKILLS

• Call Centre Operations Management
• Customer Service Excellence
• Team Leadership and Motivation
• Policy Development and Review
• Process Improvement and Optimisation
• Recruitment and Staff Development
• After-sales Service Planning
• Stakeholder Liaison and Communication

EDUCATION & QUALIFICATIONS

Bachelor Degree2019
University Name
Professional Development Certificate2021
Professional Body

Free Call Centre Manager Resume Template and Example

This template is specifically designed for Australian call centre manager roles and optimised to pass Applicant Tracking Systems used by employers across Australia.

What's Included:

ATS-optimised call centre manager resume formatting
Australian industry standards compliant
Professional layout with call centre manager focus
DOCX format for easy editing

See also: Resume templates for related roles

Call Centre or Contact Centre ManagersCustomer Service Managers

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SARAH JOHNSON
sarah.johnson@email.com | 0412 345 678
Melbourne VIC 3000
Summary
Professional call centre manager with strong background in call centre operations management, customer service excellence, team leadership and motivation with proven ability to deliver results.
Work Experience
Call Centre Manager
Professional Services Pty Ltd
Jun 2023 - Present
• Successfully managed develop policies and procedures for customer relations with measurable results
• Led ensure operational efficiency in call centre resulting in improved efficiency
Education
Bachelor of Marketing - University of Sydney
Google Analytics Certified • HubSpot Inbound Marketing

Quick Setup - Just 2 Steps

Fill in the boxes below to create your resume

1
Type Your Work Experience
2
Paste Job Description

Essential Information for Call Centre Manager Resumes

Key skills, responsibilities, and ATS tips specifically for call centre manager roles

Key Skills

  • Call Centre Operations Management
  • Customer Service Excellence
  • Team Leadership and Motivation
  • Policy Development and Review
  • Process Improvement and Optimisation
  • Recruitment and Staff Development
  • After-sales Service Planning
  • Stakeholder Liaison and Communication

Core Responsibilities

  • Develop Policies and Procedures for Customer Relations
  • Ensure Operational Efficiency in Call Centre
  • Provide Direction and Feedback to Team
  • Assist with Recruitment
  • Manage Customer Service Staff Development
  • Plan After-sales Services to Follow Up Customer Satisfaction
  • Modify and Improve Services As Required
  • Liaise with Units and Customers to Meet Expectations

ATS Tips

  • Include key terms: Call Centre Operations Management, Customer Service Excellence, Team Leadership and Motivation
  • Use industry-standard formatting for Call Centre Manager roles
  • Quantify achievements in develop policies and procedures for customer relations
  • Match job posting language for positions

How to Write a Call Centre Manager Resume

Follow these expert tips to create a compelling call centre manager resume that gets noticed

Professional Summary

Write 2-3 sentences highlighting your call centre manager expertise and key accomplishments.

"Experienced call centre manager with expertise in Call Centre Operations Management and Customer Service Excellence, specialising in customer service."

Key elements to include:

  • • Years of experience in
  • • Expertise in Call Centre Operations Management and Customer Service Excellence
  • • Key achievements in develop policies and procedures for customer relations

Experience Section

Focus on quantifiable achievements in your call centre manager roles.

Basic:

"Ensure Operational Efficiency in Call Centre"

Enhanced:

"Ensure Operational Efficiency in Call Centre resulting in 25% efficiency improvement and $50K cost savings"

Tips:

  • • Use action verbs for develop policies and procedures for customer relations
  • • Include metrics and percentages
  • • Show progression in roles

Skills Section

Organise your call centre manager skills by category and relevance.

"Technical Skills: Call Centre Operations Management, Customer Service Excellence, Team Leadership and Motivation, Policy Development and Review"

Key elements to include:

  • • Prioritise Call Centre Operations Management and Customer Service Excellence
  • • Include industry-specific certifications
  • • Match skills to job requirements