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Call Centre or Contact Centre Manager Resume Template (Australia)

Professional call centre or contact centre manager resume template designed for Australian roles. Includes ATS-optimised formatting, key skills, and expert guidance to help you land your next position.

SARAH JOHNSON

Call Centre or Contact Centre Manager

sarah.johnson@email.com | 0412 345 678

Melbourne VIC 3000

PROFESSIONAL SUMMARY

Skilled call centre or contact centre manager with experience in customer service management and policy development. Proven track record of contributing to team success and achieving objectives in professional environments.

PROFESSIONAL EXPERIENCE

Call Centre or Contact Centre Manager

Professional Services Pty Ltd

Mar 2021 - Present
  • • Applied customer service management to support business objectives
  • • Collaborated with team members to complete projects on time and within scope
  • • Maintained high standards of work quality and attention to detail
  • • Contributed to process improvements and workplace efficiency initiatives

KEY SKILLS

• Customer Service Management
• Policy Development
• Program Development
• Procedure Development
• Operational Efficiency Improvement
• Team Leadership
• Recruitment Support
• Staff Development

EDUCATION & QUALIFICATIONS

Bachelor Degree2019
University Name
Professional Development Certificate2021
Professional Body

Free Call Centre or Contact Centre Manager Resume Template and Example

This template is specifically designed for Australian call centre or contact centre manager roles and optimised to pass Applicant Tracking Systems used by employers across Australia.

What's Included:

ATS-optimised call centre or contact centre manager resume formatting
Australian industry standards compliant
Professional layout with call centre or contact centre manager focus
DOCX format for easy editing

See also: Resume templates for related roles

Call, Contact Centre and Customer Service ManagersCustomer Service Managers

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SARAH JOHNSON
sarah.johnson@email.com | 0412 345 678
Melbourne VIC 3000
Summary
Professional call centre or contact centre manager with strong background in customer service management, policy development, program development with proven ability to deliver results.
Work Experience
Call Centre or Contact Centre Manager
Professional Services Pty Ltd
Jun 2023 - Present
• Successfully managed develops policies and procedures with measurable results
• Led reviews policies and procedures resulting in improved efficiency
Education
Bachelor of Marketing - University of Sydney
Google Analytics Certified • HubSpot Inbound Marketing

Quick Setup - Just 2 Steps

Fill in the boxes below to create your resume

1
Type Your Work Experience
2
Paste Job Description

Essential Information for Call Centre or Contact Centre Manager Resumes

Key skills, responsibilities, and ATS tips specifically for call centre or contact centre manager roles

Key Skills

  • Customer Service Management
  • Policy Development
  • Program Development
  • Procedure Development
  • Operational Efficiency Improvement
  • Team Leadership
  • Recruitment Support
  • Staff Development

Core Responsibilities

  • Develops Policies and Procedures
  • Reviews Policies and Procedures
  • Ensures Operational Efficiency
  • Provides Direction to Teams
  • Provides Feedback to Staff
  • Assists with Recruitment
  • Manages Customer Service Staff
  • Plans After-sales Services

ATS Tips

  • Include key terms: Customer Service Management, Policy Development, Program Development
  • Use industry-standard formatting for Call Centre or Contact Centre Manager roles
  • Quantify achievements in develops policies and procedures
  • Match job posting language for positions

How to Write a Call Centre or Contact Centre Manager Resume

Follow these expert tips to create a compelling call centre or contact centre manager resume that gets noticed

Professional Summary

Write 2-3 sentences highlighting your call centre or contact centre manager expertise and key accomplishments.

"Experienced call centre or contact centre manager with expertise in Customer Service Management and Policy Development, specialising in inbound."

Key elements to include:

  • • Years of experience in
  • • Expertise in Customer Service Management and Policy Development
  • • Key achievements in develops policies and procedures

Experience Section

Focus on quantifiable achievements in your call centre or contact centre manager roles.

Basic:

"Reviews Policies and Procedures"

Enhanced:

"Reviews Policies and Procedures resulting in 25% efficiency improvement and $50K cost savings"

Tips:

  • • Use action verbs for develops policies and procedures
  • • Include metrics and percentages
  • • Show progression in roles

Skills Section

Organise your call centre or contact centre manager skills by category and relevance.

"Technical Skills: Customer Service Management, Policy Development, Program Development, Procedure Development"

Key elements to include:

  • • Prioritise Customer Service Management and Policy Development
  • • Include industry-specific certifications
  • • Match skills to job requirements