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Call Centre or Contact Centre Operator Resume Template (Australia)

Professional call centre or contact centre operator resume template designed for Australian roles. Includes ATS-optimised formatting, key skills, and expert guidance to help you land your next position.

SARAH JOHNSON

Graduate Call Centre or Contact Centre Operator

sarah.johnson@email.com | 0412 345 678

Melbourne VIC 3000

PROFESSIONAL SUMMARY

Skilled call centre or contact centre operator with experience in customer service and telephone handling. Proven track record of contributing to team success and achieving objectives in professional environments.

PROFESSIONAL EXPERIENCE

Graduate Call Centre or Contact Centre Operator

Professional Services Pty Ltd

Jun 2023 - Present
  • • Applied customer service to support business objectives
  • • Collaborated with team members to complete projects on time and within scope
  • • Maintained high standards of work quality and attention to detail
  • • Contributed to process improvements and workplace efficiency initiatives

KEY SKILLS

• Customer Service
• Telephone Handling
• Email Correspondence
• Data Entry
• Data Management
• Database Updating
• Product Knowledge
• Promotional Techniques

EDUCATION & QUALIFICATIONS

Bachelor Degree2019
University Name
Professional Development Certificate2021
Professional Body

Free Call Centre or Contact Centre Operator Resume Template and Example

This template is specifically designed for Australian call centre or contact centre operator roles and optimised to pass Applicant Tracking Systems used by employers across Australia.

What's Included:

ATS-optimised call centre or contact centre operator resume formatting
Australian industry standards compliant
Professional layout with call centre or contact centre operator focus
DOCX format for easy editing

See also: Resume templates for related roles

Call or Contact Centre WorkersCall Centre or Contact Centre Team Leaders

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SARAH JOHNSON
sarah.johnson@email.com | 0412 345 678
Melbourne VIC 3000
Summary
Professional call centre or contact centre operator with strong background in customer service, telephone handling, email correspondence with proven ability to deliver results.
Work Experience
Call Centre or Contact Centre Operator
Professional Services Pty Ltd
Jun 2023 - Present
• Successfully managed answer calls, emails and messages with measurable results
• Led identify requirements and record information in computer systems resulting in improved efficiency
Education
Bachelor of Marketing - University of Sydney
Google Analytics Certified • HubSpot Inbound Marketing

Quick Setup - Just 2 Steps

Fill in the boxes below to create your resume

1
Type Your Work Experience
2
Paste Job Description

Essential Information for Call Centre or Contact Centre Operator Resumes

Key skills, responsibilities, and ATS tips specifically for call centre or contact centre operator roles

Key Skills

  • Customer Service
  • Telephone Handling
  • Email Correspondence
  • Data Entry
  • Data Management
  • Database Updating
  • Product Knowledge
  • Promotional Techniques

Core Responsibilities

  • Answer Calls, Emails and Messages
  • Identify Requirements and Record Information in Computer Systems
  • Promote Goods and Services to Customers
  • Update Customer Status in Databases
  • Arrange Dispatch of Goods and Information Kits
  • Perform Clerical Duties Including Faxing
  • Liaise with Other Departments
  • Issue Invoices and Process Electronic Payments

ATS Tips

  • Include key terms: Customer Service, Telephone Handling, Email Correspondence
  • Use industry-standard formatting for Call Centre or Contact Centre Operator roles
  • Quantify achievements in answer calls, emails and messages
  • Match job posting language for positions

How to Write a Call Centre or Contact Centre Operator Resume

Follow these expert tips to create a compelling call centre or contact centre operator resume that gets noticed

Professional Summary

Write 2-3 sentences highlighting your call centre or contact centre operator expertise and key accomplishments.

"Experienced call centre or contact centre operator with expertise in Customer Service and Telephone Handling, specialising in inbound."

Key elements to include:

  • • Years of experience in
  • • Expertise in Customer Service and Telephone Handling
  • • Key achievements in answer calls, emails and messages

Experience Section

Focus on quantifiable achievements in your call centre or contact centre operator roles.

Basic:

"Identify Requirements and Record Information in Computer Systems"

Enhanced:

"Identify Requirements and Record Information in Computer Systems resulting in 25% efficiency improvement and $50K cost savings"

Tips:

  • • Use action verbs for answer calls, emails and messages
  • • Include metrics and percentages
  • • Show progression in roles

Skills Section

Organise your call centre or contact centre operator skills by category and relevance.

"Technical Skills: Customer Service, Telephone Handling, Email Correspondence, Data Entry"

Key elements to include:

  • • Prioritise Customer Service and Telephone Handling
  • • Include industry-specific certifications
  • • Match skills to job requirements