Key Skills
- Customer Service
- Call Handling
- Communication Skills
- Data Entry
- Records Management
- Rostering and Scheduling
- Staff Coaching
- Call Monitoring
Call Centre or Contact Centre Team Leader Resume Template (Australia)
Professional call centre or contact centre team leader resume template designed for Australian roles. Includes ATS-optimised formatting, key skills, and expert guidance to help you land your next position.
SARAH JOHNSON
Call Centre or Contact Centre Team Leader
sarah.johnson@email.com | 0412 345 678
Melbourne VIC 3000
PROFESSIONAL SUMMARY
Skilled call centre or contact centre team leader with experience in customer service and call handling. Proven track record of contributing to team success and achieving objectives in professional environments.
PROFESSIONAL EXPERIENCE
Call Centre or Contact Centre Team Leader
Professional Services Pty Ltd
Mar 2021 - Present
- • Applied customer service to support business objectives
- • Collaborated with team members to complete projects on time and within scope
- • Maintained high standards of work quality and attention to detail
- • Contributed to process improvements and workplace efficiency initiatives
KEY SKILLS
• Customer Service
• Call Handling
• Communication Skills
• Data Entry
• Records Management
• Rostering and Scheduling
• Staff Coaching
• Call Monitoring
EDUCATION & QUALIFICATIONS
Bachelor Degree2019
University Name
Professional Development Certificate2021
Professional Body
Free Call Centre or Contact Centre Team Leader Resume Template and Example
This template is specifically designed for Australian call centre or contact centre team leader roles and optimised to pass Applicant Tracking Systems used by employers across Australia.
What's Included:
ATS-optimised call centre or contact centre team leader resume formatting
Australian industry standards compliant
Professional layout with call centre or contact centre team leader focus
DOCX format for easy editing
See also: Resume templates for related roles
Customise for Your Target Job
Edit this template and instantly create a polished call centre or contact centre team leader resume tailored to your target role and experience. 100% free to customise and download.
Customise This Template for Any Job
Get your resume perfectly tailored to any job in minutes. 100% free to try.
Resume Editor Preview
See how the online customisation works
Live Preview
Resume Preview
SARAH JOHNSON
sarah.johnson@email.com | 0412 345 678
Melbourne VIC 3000
Summary
Professional call centre or contact centre team leader with strong background in customer service, call handling, communication skills with proven ability to deliver results.
Work Experience
Call Centre or Contact Centre Team Leader
Professional Services Pty Ltd
Jun 2023 - Present
• Successfully managed answers customer inquiries by calls, emails and messages. with measurable results
• Led identifies requirements and records information in computer systems. resulting in improved efficiency
Education
Bachelor of Marketing - University of Sydney
Google Analytics Certified • HubSpot Inbound Marketing
Quick Setup - Just 2 Steps
Fill in the boxes below to create your resume
1
Type Your Work Experience
2
Paste Job Description
Essential Information for Call Centre or Contact Centre Team Leader Resumes
Key skills, responsibilities, and ATS tips specifically for call centre or contact centre team leader roles
Core Responsibilities
- Answers Customer Inquiries by Calls, Emails and Messages.
- Identifies Requirements and Records Information in Computer Systems.
- Coaches Staff to Resolve Customer Inquiries.
- Develops Rosters and Manages Staff Numbers.
- Provides Performance Feedback on Calls.
- Monitors and Times Calls.
- Provides Information to Promote Goods and Services.
- Updates Databases on Customer Status.
ATS Tips
- Include key terms: Customer Service, Call Handling, Communication Skills
- Use industry-standard formatting for Call Centre or Contact Centre Team Leader roles
- Quantify achievements in answers customer inquiries by calls, emails and messages.
- Match job posting language for positions
How to Write a Call Centre or Contact Centre Team Leader Resume
Follow these expert tips to create a compelling call centre or contact centre team leader resume that gets noticed
Professional Summary
Write 2-3 sentences highlighting your call centre or contact centre team leader expertise and key accomplishments.
"Experienced call centre or contact centre team leader with expertise in Customer Service and Call Handling, specialising in industry standards."
Key elements to include:
- • Years of experience in
- • Expertise in Customer Service and Call Handling
- • Key achievements in answers customer inquiries by calls, emails and messages.
Experience Section
Focus on quantifiable achievements in your call centre or contact centre team leader roles.
Basic:
"Identifies Requirements and Records Information in Computer Systems."
Enhanced:
"Identifies Requirements and Records Information in Computer Systems. resulting in 25% efficiency improvement and $50K cost savings"
Tips:
- • Use action verbs for answers customer inquiries by calls, emails and messages.
- • Include metrics and percentages
- • Show progression in roles
Skills Section
Organise your call centre or contact centre team leader skills by category and relevance.
"Technical Skills: Customer Service, Call Handling, Communication Skills, Data Entry"
Key elements to include:
- • Prioritise Customer Service and Call Handling
- • Include industry-specific certifications
- • Match skills to job requirements