Key Skills
- Customer Service Excellence
- Multichannel Communication
- Telephone Handling
- Data Entry Accuracy
- Crm Software Proficiency
- Database Management
- Complaint Resolution
- Coaching and Mentoring
Call or Contact Centre Worker Resume Template (Australia)
Professional call or contact centre worker resume template designed for Australian roles. Includes ATS-optimised formatting, key skills, and expert guidance to help you land your next position.
SARAH JOHNSON
Graduate Call or Contact Centre Worker
sarah.johnson@email.com | 0412 345 678
Melbourne VIC 3000
PROFESSIONAL SUMMARY
Skilled call or contact centre worker with experience in customer service excellence and multichannel communication. Proven track record of contributing to team success and achieving objectives in professional environments.
PROFESSIONAL EXPERIENCE
Graduate Call or Contact Centre Worker
Professional Services Pty Ltd
Jun 2023 - Present
- • Applied customer service excellence to support business objectives
- • Collaborated with team members to complete projects on time and within scope
- • Maintained high standards of work quality and attention to detail
- • Contributed to process improvements and workplace efficiency initiatives
KEY SKILLS
• Customer Service Excellence
• Multichannel Communication
• Telephone Handling
• Data Entry Accuracy
• Crm Software Proficiency
• Database Management
• Complaint Resolution
• Coaching and Mentoring
EDUCATION & QUALIFICATIONS
Bachelor Degree2019
University Name
Professional Development Certificate2021
Professional Body
Free Call or Contact Centre Worker Resume Template and Example
This template is specifically designed for Australian call or contact centre worker roles and optimised to pass Applicant Tracking Systems used by employers across Australia.
What's Included:
ATS-optimised call or contact centre worker resume formatting
Australian industry standards compliant
Professional layout with call or contact centre worker focus
DOCX format for easy editing
See also: Resume templates for related roles
Customise for Your Target Job
Edit this template and instantly create a polished call or contact centre worker resume tailored to your target role and experience. 100% free to customise and download.
Customise This Template for Any Job
Get your resume perfectly tailored to any job in minutes. 100% free to try.
Resume Editor Preview
See how the online customisation works
Live Preview
Resume Preview
SARAH JOHNSON
sarah.johnson@email.com | 0412 345 678
Melbourne VIC 3000
Summary
Professional call or contact centre worker with strong background in customer service excellence, multichannel communication, telephone handling with proven ability to deliver results.
Work Experience
Call or Contact Centre Worker
Professional Services Pty Ltd
Jun 2023 - Present
• Successfully managed answering calls, emails and messages with measurable results
• Led assisting customers with inquiries resulting in improved efficiency
Education
Bachelor of Marketing - University of Sydney
Google Analytics Certified • HubSpot Inbound Marketing
Quick Setup - Just 2 Steps
Fill in the boxes below to create your resume
1
Type Your Work Experience
2
Paste Job Description
Essential Information for Call or Contact Centre Worker Resumes
Key skills, responsibilities, and ATS tips specifically for call or contact centre worker roles
Core Responsibilities
- Answering Calls, Emails and Messages
- Assisting Customers with Inquiries
- Identifying Requirements and Recording Information
- Coaching Staff and Assisting Operators
- Developing Rosters and Managing Staff Numbers
- Listening to Calls and Providing Feedback
- Monitoring and Timing Calls
- Creating Interest in Goods and Services
ATS Tips
- Include key terms: Customer Service Excellence, Multichannel Communication, Telephone Handling
- Use industry-standard formatting for Call or Contact Centre Worker roles
- Quantify achievements in answering calls, emails and messages
- Match job posting language for positions
How to Write a Call or Contact Centre Worker Resume
Follow these expert tips to create a compelling call or contact centre worker resume that gets noticed
Professional Summary
Write 2-3 sentences highlighting your call or contact centre worker expertise and key accomplishments.
"Experienced call or contact centre worker with expertise in Customer Service Excellence and Multichannel Communication, specialising in customer service."
Key elements to include:
- • Years of experience in
- • Expertise in Customer Service Excellence and Multichannel Communication
- • Key achievements in answering calls, emails and messages
Experience Section
Focus on quantifiable achievements in your call or contact centre worker roles.
Basic:
"Assisting Customers with Inquiries"
Enhanced:
"Assisting Customers with Inquiries resulting in 25% efficiency improvement and $50K cost savings"
Tips:
- • Use action verbs for answering calls, emails and messages
- • Include metrics and percentages
- • Show progression in roles
Skills Section
Organise your call or contact centre worker skills by category and relevance.
"Technical Skills: Customer Service Excellence, Multichannel Communication, Telephone Handling, Data Entry Accuracy"
Key elements to include:
- • Prioritise Customer Service Excellence and Multichannel Communication
- • Include industry-specific certifications
- • Match skills to job requirements