Key Skills
- Customer Service Planning
- After-sales Service Management
- Customer Satisfaction Measurement
- Service Performance Monitoring
- Service Improvement Planning
- Stakeholder Liaison
- Cross-unit Collaboration
- Customer Expectations Identification
Customer Service Manager Resume Template (Australia)
Professional customer service manager resume template designed for Australian roles. Includes ATS-optimised formatting, key skills, and expert guidance to help you land your next position.
SARAH JOHNSON
Customer Service Manager
sarah.johnson@email.com | 0412 345 678
Melbourne VIC 3000
PROFESSIONAL SUMMARY
Skilled customer service manager with experience in customer service planning and after-sales service management. Proven track record of contributing to team success and achieving objectives in professional environments.
PROFESSIONAL EXPERIENCE
Customer Service Manager
Professional Services Pty Ltd
Mar 2021 - Present
- • Applied customer service planning to support business objectives
- • Collaborated with team members to complete projects on time and within scope
- • Maintained high standards of work quality and attention to detail
- • Contributed to process improvements and workplace efficiency initiatives
KEY SKILLS
• Customer Service Planning
• After-sales Service Management
• Customer Satisfaction Measurement
• Service Performance Monitoring
• Service Improvement Planning
• Stakeholder Liaison
• Cross-unit Collaboration
• Customer Expectations Identification
EDUCATION & QUALIFICATIONS
Bachelor Degree2019
University Name
Professional Development Certificate2021
Professional Body
Free Customer Service Manager Resume Template and Example
This template is specifically designed for Australian customer service manager roles and optimised to pass Applicant Tracking Systems used by employers across Australia.
What's Included:
ATS-optimised customer service manager resume formatting
Australian industry standards compliant
Professional layout with customer service manager focus
DOCX format for easy editing
See also: Resume templates for related roles
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SARAH JOHNSON
sarah.johnson@email.com | 0412 345 678
Melbourne VIC 3000
Summary
Professional customer service manager with strong background in customer service planning, after-sales service management, customer satisfaction measurement with proven ability to deliver results.
Work Experience
Customer Service Manager
Professional Services Pty Ltd
Jun 2023 - Present
• Successfully managed plan and implement after-sales services with measurable results
• Led follow up customer satisfaction resulting in improved efficiency
Education
Bachelor of Marketing - University of Sydney
Google Analytics Certified • HubSpot Inbound Marketing
Quick Setup - Just 2 Steps
Fill in the boxes below to create your resume
1
Type Your Work Experience
2
Paste Job Description
Essential Information for Customer Service Manager Resumes
Key skills, responsibilities, and ATS tips specifically for customer service manager roles
Core Responsibilities
- Plan and Implement After-sales Services
- Follow Up Customer Satisfaction
- Ensure Performance of Goods
- Modify or Improve Services
- Liaise with Units and Customers
- Identify Customer Expectations
- Respond to Customer Expectations
- Work in A Call Centre
ATS Tips
- Include key terms: Customer Service Planning, After-sales Service Management, Customer Satisfaction Measurement
- Use industry-standard formatting for Customer Service Manager roles
- Quantify achievements in plan and implement after-sales services
- Match job posting language for positions
How to Write a Customer Service Manager Resume
Follow these expert tips to create a compelling customer service manager resume that gets noticed
Professional Summary
Write 2-3 sentences highlighting your customer service manager expertise and key accomplishments.
"Experienced customer service manager with expertise in Customer Service Planning and After-sales Service Management, specialising in call centre."
Key elements to include:
- • Years of experience in
- • Expertise in Customer Service Planning and After-sales Service Management
- • Key achievements in plan and implement after-sales services
Experience Section
Focus on quantifiable achievements in your customer service manager roles.
Basic:
"Follow Up Customer Satisfaction"
Enhanced:
"Follow Up Customer Satisfaction resulting in 25% efficiency improvement and $50K cost savings"
Tips:
- • Use action verbs for plan and implement after-sales services
- • Include metrics and percentages
- • Show progression in roles
Skills Section
Organise your customer service manager skills by category and relevance.
"Technical Skills: Customer Service Planning, After-sales Service Management, Customer Satisfaction Measurement, Service Performance Monitoring"
Key elements to include:
- • Prioritise Customer Service Planning and After-sales Service Management
- • Include industry-specific certifications
- • Match skills to job requirements