Call Centre or Contact Centre Operator Cover Letter Template

Dear Hiring Manager, I’ve spent years on the phone helping customers and keeping information tidy behind the scenes. At [Previous Company], I handled up to 60 calls a day and cut average handling time by 15 seconds through careful listening and clear data entry. I can adapt quickly, pick up new product knowledge, and keep the flow going even when the queue grows. I’m drawn to this role because it blends solid customer service with precise administrative work. I’m comfortable answering calls, emails and messages, updating customer statuses in the CRM, and coordinating dispatches. I’ve used database and invoicing systems to process payments and log notes so teams across departments don’t miss a beat. One day a shipment delay meant a handful of orders required urgent attention. I traced the issue, updated the orders in the system, issued revised invoices, and coordinated with the dispatch team to reroute kits. The customer appreciated the proactive updates and the problem was resolved without extra follow up, and significantly improved the overall satisfaction metrics that quarter. I’d be glad to discuss how my approach fits [Company Name] and how I can contribute to smooth operations. I’m available for a conversation at your convenience. Kind regards, [Your Name]