Front Office Manager Cover Letter Template

Dear Hiring Manager, I’ve steered front office operations through busy seasons and calm periods alike, which has helped me dial in guest flow and staff coverage. At a recent property I managed check-ins and check-outs across peak nights for a team of 12, and we maintained a smooth guest experience even when two arrivals overlapped on a single desk. We reduced queue times by a notable margin, and I kept our system aligned with daily reservations to avoid double bookings. In my hands-on approach I focus on people, processes and performance. I’ve led reservations management, front desk training, and shift planning, with an emphasis on clear communication and practical problem solving. I’m comfortable with property management systems, reporting, and standard operating procedures, and I’m keen to bring that discipline to [Company Name] to support guest satisfaction and staff engagement. One example I’m proud of is when a mid-season booking burst threatened delays. I reorganised the desk layout, reallocated two junior staff to the reservations queue, and implemented quick daily huddles to refresh priorities. The result was a smoother flow, significantly improved guest feedback scores, and the team finishing shifts with fewer handovers. I’d bring that same approach to [Company Name], working closely with the front office and housekeeping teams. I’m available for a chat to discuss how I can contribute to your front office team. If convenient, I’d be glad to meet in person or jump on a call to share more detail about my background and fit for this role at [Company Name]. Kind regards, [Your Name]