Switchboard Operator Cover Letter Template

Dear Hiring Manager, I recently handled the main switchboard for a busy site where we routed hundreds of calls daily. In one week we diverted a potential backlog by updating handover notes and improving call routing rules, which reduced hold times by about 30 seconds on average. I can bring that same calm, methodical approach to [Company Name] and keep things moving smoothly even when the line is busy. In my current role I manage call routing and transfer, provide numbers and dialling codes, and answer routine caller questions about costs and time delays. I also monitor system health, log call details, and flag any issues for maintenance. I’m comfortable using the standard telephony platforms and I keep clear records so team members can pick up where I left off. There was a morning when the system flagged a fault in the routing matrix just as a shift change happened. I stayed on the line with callers, alerted maintenance, and documented every step, which helped the new team hit the ground running with minimal disruption. Emergency services liaison duties were part of the role, so I understood the importance of accuracy and quick escalation. I’m available to discuss how I can support [Company Name] in keeping calls answered promptly and information accurate. I’m happy to chat at your convenience. Kind regards, [Your Name]